Avaya Broadconnect

What is Avaya Flare?

This is when the innovative Avaya Flare software can be a lifesaver. This Avaya IP office software allows you to create an all-inclusive multi-modal collaboration platform. It allows you to integrate all of your different video, audio, messaging, and other tools into one program. You no longer need switch between several different interfaces or contact lists in order to handle your communications.

You can stay connected easily on the go by taking advantage of the Avaya Mobility services. Integrate all of your communications programs, such as email, messaging, or voicemail to your iPad by simply downloading the Avaya Flare Communicator program.

The Avaya IP Office experience is made possible by using the SIP-based Avaya Aura communications platform. The Aura platform allows you to conduct multiple real-time communications sessions, using various interfaces, right on your desktop. You can conference and collaborate between many different networks at the same time without having to use multiple devices or switch between different types of software or programs. Everything you need to conduct business efficiently is right at your fingertips.

Features and Benefits

Quick and Easy Conferencing – This software makes assembling a team faster and simpler than ever. The interface is intuitive and incorporates instant messaging, voice, video, and social media into one platform that can be accessed regardless of your type of network. All users can connect with one another simply by dragging the appropriate contact information into the communications spotlight.

Communication Face to Face – Make your digital conferences more personal using video conferencing. You can see body language, expressions, and make eye contact, which can lead to a more meaningful interaction with your colleagues and clients.

Communications History – All communications in which you participate in will be logged in your easy to read communications history page. You can very quickly look into all of your correspondence with a particular contact, including all emails, voicemails, and instant messages, in chronological order. All of your past communications are organized for you and easy to access.

Participate in Simultaneous Conferences – While participating in one conference, you can start or join multiple additional conferences using audio, video, or instant messaging. The additional conferences can be added without interrupting the current conference.

Bring Experts into Your Communications – Within your contact list, experts can easily be labeled and identified using their contact information. If at any point you would like to insert an expert into your communications, you can do so by dragging their contact information into the communications spotlight.

For more information on the Avaya Flare® please visit our website or contact us today!

Avaya Support

Owning some of the best products in the world can come down to nothing at times if you do not have the required assistance. This is where Avaya Support is different than the others. You’ll get continuous assistance if you are looking to purchase or already own a product from Avaya.  When you log on to the website to clear a certain doubt or have a grievance, you will be able to find what you are looking for pretty quickly. Avaya’s responsibility to quality and reliability does not end when a product is sold and this is quite obvious from the response of their support team. Be it online or telephonic, the company offers complete and comprehensive support for anyone who may need it.

One of the easiest ways to get access to support from Avaya is to call their support services. You can find all the Avaya Support and contact information on their webpage. If you are looking for phone numbers, they have a special section categorized according to your requirements. These categories include maintenance, escalation, manual service quotes, tech and part dispatch contacts, technical assistance and RMA status contacts etc. Once you select a specific category, you will have to find your contacts from the relevant country page. Doing this will give you the relevant phone numbers for the required support.

The telephonic support team is highly professional and knows how to get a job done. They are very polite and make every caller feel important. In fact, the support team at Avaya Support ensures that the caller’s grievance is cleared as soon as possible. They also maintain caller records etc. so if a caller has to follow up, they do not waste any time in searching for the information. All in all, they believe in giving callers a prompt and helpful replay as soon as possible.

On the other hand, if you are comfortable with looking for support online, Avaya has a great online support as well. They offer online help under the Self Service section of their webpage. Here, you can contact the administration directly. If you are looking to leave a request with Avaya Support you can do so easily on the website. Apart from this, you can order replacement of parts and check their status as well. The support section has a tool for global registration, of which you can become a member to avail of all these facilities conveniently. The website also provides information about the website and other contacts you may require for product support.

Most companies usually concentrate on making a great product so that it can sell. However, though they may succeed in doing so, providing good customer support cannot be left out. Ensuring customer satisfaction is as important as production, distribution or marketing of products. Our team at BroadConnect that handles all Avaya products and services understands this fact and tries to do its best through all Avaya Support. The high quality support coming from us is one of the largest contributing factors to our success in the sector. We understand business owners’ need for high quality and consistency and ensure that they get just that with great products and equally good support.

Setting up your Call Centre with an Avaya Phone System

A part of the world renowned Bell Labs, Avaya is one of the world’s leading providers of phone systems. An Avaya Phone System is backed by strong research and development which not many other companies can be proud of. Avaya looks to create comprehensive and affordable phone systems for businesses of all sizes. In fact, such is the popularity and productivity of Avaya that they produce nearly 5 patents every week. Avaya phone systems are unique and versatile. The variety in Avaya phone systems gives tailor-made solutions for every business requirements. If you still don’t understand what all the hype is about, check out these following reasons.

Avaya phone systems increase productivity in a great way. An Avaya Phone System is always sturdy and dependable. With VoIP compatibility, these systems are great methods to boost your productivity without really having to change much of your infrastructure. Normally if your phone or fax breaks down your clients will not be able to communicate with you. Communication within your organization will also breakdown which can dent productivity heavily. However Avaya phone systems ensures that any of these situations would never crop up.

Avaya phone systems offer you mobility like none other. These phone systems can be used with a plethora of Cell and Smart Phones. These systems can also be connected to PBXs to give you unmatched mobility. An Avaya Phone System can help business owners use their cell phones as desk phones and ensure you do not lose out on sales. You can also use your connected laptops and smart phones to keep schedules and routines updated.

Using an Avaya phone system can save you loads of time and money. These systems require just one cable which reduces clutter to a great extent. The system creates a converged network where you can use both your phone line as well as your T1 line. Data and voice can both be transferred across these systems. All these make Avaya phone systems rather cheap and easy to handle.

If required, you can use the Avaya Phone System as a call center as well. The system can be equipped with a special application that will allow your company to deliver great customer service. Once a customer calls your phone, the Avaya system will record the information about the customer and display it on the agent’s computer screen. So you can be sure that the agent has the right information every time he/she needs to speak to a client. This goes a long way in communicating well with your valued customers. 

These phones are also available for companies with not more than 30-50 employees. These phones will allow you to customize the right solutions for your communications. For example, the IP Office is a phone system that is great for medium sized companies. It has all the features and advantages of larger systems but has been toned down to suit a smaller scale business.

Business is all about the right kind of communication. An Avaya Phone System is the best way to ensure that you are giving your company the best shot at success through reliable communication equipment.  For more information on our product line, please visit our website.

Is it necessary to go for a BCM 450 Upgrade?

Before you go for a BCM 450 Upgrade, you must know what BCM systems are meant for and how they can help you. Using a Business Communications Manager or BCM is a great way to get top notch communication solutions within a small-budget. These systems have the capacity to integrate various facilities such as voice, instant messaging, e-mailing and many others into a single system. This cost effective system can be used for a company with employee strength of anything from 50 to 300. Upgrading to these systems also gives you facilities such as music on hold, sophisticated call handling and lots more.

The BCM 450 is one of the latest and most advanced innovations in the world of BCM systems. And, guess what? Getting a BCM 450 Upgrade is quite simple as well. The hardware upgrade can be found easily in the internet. In order to get the software update right, the user is supposed log on to the BCM provider’s website and install a data migration system. Once you enter your username and password, you can save all the data. This upgrade can then be loaded on your BCM. However, before you complete the process, make sure you have a good number of licenses for unified messaging.

There are many benefits of upgrading to BCM 450 systems. One of the biggest advantages of this upgrade is that you don’t need to change your infrastructure much. The BCM 450 Upgrade is quite simple and hassle free. Again, the BCM 450 has all the features a business could require. Whether you are going for an IP enabled system or a pure IP one, BCM 450 has no compatibility issues. The system takes care of voice as well as data communication and management for your business, making your job much easier.

The BCM 450 is an ideal system for branch offices with 30 to 300 employees. So if you want to upgrade to this system, make sure you have devices that can handle multiple lines. To make the most of this upgrade, you need to have the right equipment. The BCM 450 Upgrade will make more sense if you have phones with LED displays. This comes in handy if you want to keep an individual on hold. In such a situation, their name shows on the display.

If you are getting into a business, you must remember the fact that without proper communication, you really can’t go far  .. On the other hand, having a phone system like the BCM 450 makes sure  that you can handle numerous customers simultaneously without your business suffering.

It comes as no surprise that most companies with older BCM systems are now slowly shifting to the BCM 450. A BCM 45 Upgrade helps business owners derive the best results from everyday  communication. Having the right kind of equipment will only help maximize these gains further. After all, smooth and effective communication is what keeps a business going. Check out our offerings at avaya.broadconnect.ca

Looking at the Avaya IP Office

Avaya IP Office is a data and voice communication solution that offers facilities such as customer management as well as messaging. Since this system runs on IP telephony, it is capable of giving improved functionality at reasonable rates. These phone systems are extremely helpful for business communication. It allows inter-organizational communication as well as conversations with customers. However, the true quality of this phone lies in its simplicity and ability to keep remote workers connected. Features such as Voice over IP (VoIP), networking, call/time management and conferencing, facilitate effective communication and also cut down on costs.

These phones are great for all kinds of businesses. Whether you have a small business or a large one with branch offices and multiple locations, Avaya IP Office systems can offer tailor made solutions for your requirements. Again, these systems are a great option whether you have 5 or 500 employees. Features such as single-number reach ability, message and call forwarding, as well as other flexible options make it much easier for you to be mobile.

So, now, you can forget about paying huge sums of money to third party teleconferencing services. With these phone systems, you can take up teleconferencing with ease. This way, even if you have branch offices, you can still operate as one entity with these communication tools. 

Switching to these phone systems implies an upgrade in quality and much needed savings. Avaya IP Office phone systems are available in a wide variety. For every kind of budget allotment there is a suitable Avaya phone system. Also, if you are going for these phone systems, you will find financing or leasing plans that are really easy to get. You can use the phone a requirement basis as well. And, with facilities such as conferencing and VoIP services, you can definitely save substantial amount of money.

Phone systems from Avaya are truly the next generation of telecommunication. These systems offer you everything an ordinary phone system would offer. However, with an Avaya system, you can always expect a bit more. Advanced intelligence used in Avaya IP Office makes them capable of processing and storing complex data such as calls per hour, calls per day, peak calling periods, call-to-sale conversion rate, etc. Analytical information of this nature surely makes it much easier to handle a business and move towards the right direction. For more information on our products, please visit our website.