Avaya Broadconnect

BroadConnect Telecom: Large Enterprises Plan To Move To Hosted IPT

Thu, 10 Jan 2013 14:20:44 -0500

BroadConnect Telecom: Large Enterprises Plan To Move To Hosted IPT:

Recently, InfoTrack, which is a division of the T3i Group, published a report which looked at the use of next-generation communications technologies, like hosted IPT and cloud computing, among companies of varying sizes. The report found that even though hosted IPT is often seen as a…

What an Avaya Contact Center can do for Your SMB

Thu, 28 Jun 2012 15:31:20 -0400

When operating a small to medium sized business, you obviously want to provide top of the line customer service, but creating and managing an entire contact center on your own is not affordable. If a contact center is to run properly, you will need hardware, software, phones, routers, staff, management, as well as much more. Most small or medium sized businesses do not have the vast capital to develop this type of contact center. Fortunately, an Avaya Contact Center can take these large costs out of the equation.

Avaya has made all of the investments into their hosted call center so that your business can benefit from all of the latest innovations without the hefty price tag. The Avaya System has recently implemented Hosted PBX call services in order to provide even more call center services to you and your customers. Avaya makes it easier than ever to have all of the benefits and resources at your disposal of a full service call center, and all you have to pay is a very low monthly cost, dependent upon the number of representatives you require.

This is another way that your SMB can benefit from implementing an Avaya Contact Center: scalability. Avaya understands that businesses can grow and change very rapidly, and now your call center system can scale along with it without costing you excess capital. You can easily switch from two call center representatives to a dozen representatives. Instead of having to purchase more equipment, software, or spend time and money on training and management, you simply pay a flat rate for each additional representative. The hassle is removed so that you can focus on running your business.

Businesses that use these hosted customer service solutions often see an increase in productivity among their company because the maintenance of the call system is no longer a burden. Customers of Avaya appreciate that they do have complete control over their customer service experience, and it can be easily monitored or modified from any location. At the same time, business owners do not have to invest precious capital or time, so more of their energy can be spent improving productivity within their own company.

Yes, businesses can try to create a similar call center in house, but they will most likely find that the costs are much too high, and the maintenance too demanding. Avaya products from BroadConnect Telecom offers small to medium sized businesses contact center solutions that are both state of the art, easy to manage, and affordable.

What is Avaya Flare?

Thu, 21 Jun 2012 13:10:21 -0400

This is when the innovative Avaya Flare software can be a lifesaver. This Avaya IP office software allows you to create an all-inclusive multi-modal collaboration platform. It allows you to integrate all of your different video, audio, messaging, and other tools into one program. You no longer need switch between several different interfaces or contact lists in order to handle your communications.

You can stay connected easily on the go by taking advantage of the Avaya Mobility services. Integrate all of your communications programs, such as email, messaging, or voicemail to your iPad by simply downloading the Avaya Flare Communicator program.

The Avaya IP Office experience is made possible by using the SIP-based Avaya Aura communications platform. The Aura platform allows you to conduct multiple real-time communications sessions, using various interfaces, right on your desktop. You can conference and collaborate between many different networks at the same time without having to use multiple devices or switch between different types of software or programs. Everything you need to conduct business efficiently is right at your fingertips.

Features and Benefits

Quick and Easy Conferencing – This software makes assembling a team faster and simpler than ever. The interface is intuitive and incorporates instant messaging, voice, video, and social media into one platform that can be accessed regardless of your type of network. All users can connect with one another simply by dragging the appropriate contact information into the communications spotlight.

Communication Face to Face – Make your digital conferences more personal using video conferencing. You can see body language, expressions, and make eye contact, which can lead to a more meaningful interaction with your colleagues and clients.

Communications History – All communications in which you participate in will be logged in your easy to read communications history page. You can very quickly look into all of your correspondence with a particular contact, including all emails, voicemails, and instant messages, in chronological order. All of your past communications are organized for you and easy to access.

Participate in Simultaneous Conferences – While participating in one conference, you can start or join multiple additional conferences using audio, video, or instant messaging. The additional conferences can be added without interrupting the current conference.

Bring Experts into Your Communications – Within your contact list, experts can easily be labeled and identified using their contact information. If at any point you would like to insert an expert into your communications, you can do so by dragging their contact information into the communications spotlight.

For more information on the Avaya Flare® please visit our website or contact us today!

What is a Virtual Assistant?

Wed, 13 Jun 2012 12:36:30 -0400

An automated attendant or auto attendant is a way to utilize technology to assist callers. Auto attendants typically provide greetings and allow callers to choose between several or more routing options. The virtual assistant is much more than a simple auto attendant. It is a virtual feature package that can be programmed as needed. For example, the virtual assistant can transfer calls to any phone extensions including those that are located in the office as well as out of the office and even mobile numbers and virtual phones. The “Call me Now” feature allows calls to be initiated through a special hyperlink. These and other features offer advanced solutions to creating an innovative office phone system.

The virtual assistant enterprise provides a management toolbar through Microsoft Outlook, Internet Explorer, and Mozilla Firefox to let users manage in and outgoing messages, set up availability information and organizes call controls. The virtual assistant is literally a combination of IVR and auto attendant functions rolled into one. The IVR (integrated voiceresponse) is a more complex way to allow interaction while the auto attendant offers a way to route calls and replaces a live operator. The IVR generally performs additional functions and is used for such things as account inquiries and online banking.

An auto attendant offers a phone directory that allows callers to connect with people based on their name rather than extension number. You can often set up the system to use first name, last name, or both. Some of the most common routing options include:

Extension transfer
Voicemail transfer
Offer a message (such as directions or hours)
Transfer to another menu for more options
Repeat option choices
Reach a live operator
Send callers to a default mailbox
Provide an option for callers who do not make a choice

The virtual assistant is utilized with a hosted PBX to provide the solution that works best for your specific needs. The office phone system is becoming a more integrated solution that can help rather than hurt your business. You can use the virtual assistant in any number of ways to provide callers with the best possible options. Use hosted solutions with SIP trunking to give you the most comprehensive business solutions possible. Office managers should consider using a virtual assistant to improve business communications. The new virtual assistant offers a much more sophisticated approach to call processing than traditional auto attendants provide. A virtual assistant will provide you with a high degree of help while keeping callers happy, saving you money and improving customer relations.

For more information on features or Office Phone Systems, please visit our website or call us today!

The Avaya one-X Communicator: The Ultimate in Unified Communication

Tue, 05 Jun 2012 16:10:00 -0400

Today’s employees are flooded with various types of communications and requests including calls, voicemails, meetings, emails, instant messages, and faxes that come from a variety of sources. These requests can be quite overwhelming. A better way to reduce the stress and improve productivity of employees is by utilizing a more sophisticated communication system. Employees will now be able to manage their time more efficiently to improve productivity and responsiveness.

The Avaya one-X Communicator is a unified communications client that gives users the ability to simplify tasks using specialized tools. It allows employees the ability to better manage all of their communications tasks no matter where they are working. The client uses either SIP or H.323 that allows access to IP telephony options. Integrating with the one-X communicator provides the ability to use the preferred desktop productivity tools such as Lotus (IBM), Office Communicator (Microsoft), and Presentation Server (Citrix).

Benefits of the Avaya one-X Communicator

The Avaya one-X offers many benefits for business communications. You’ll find that the system allows you to:

Improve customer communications – allows more personal communications. Access and manage voice, video, voicemail, email, IM, and conferencing from one interface.
Streamline responsiveness – users can easily determine availability of co-workers to improve the immediate responsiveness of others.
Improve productivity – adding face to face communications allows employees to more easily communicate and eliminates the need to schedule meetings when they can be immediately completed.
Allows employees to work from anywhere – configure the system to optimize call control. Have the system contact you on your mobile or home phone when a call is received at the office.
Client Standardization – allows you to choose between IP and SIP protocols to help businesses use one phone type for all their communication needs.

Main Features of the Avaya one-X

There are many features that are part of the Avaya one-X. Here is a list of the most popular features and how they are used.

Integration of communication services – Allows access to all the essential tools from one client such as messages, conferencing, and communication history. Use just one click to access essential options such as email and instant messaging through Microsoft Outlook, Lotus Notes, or Microsoft Office Communicator.
Provides Intelligent Presence – You’ll be able to instantly know the availability and communication options for your colleagues. See whether they are currently online, on the phone, ready for IM communication, on a conference, away on vacation or out of the office. Status is obtained through the integration of Avaya Aura Presence Services.
Allows Visual Voicemail – Users can access and sort voice and fax messages easily using filters. This allows the ability to quickly and easily prioritize options to allow for better time management.
Visual Conferencing – Enter and initiate conference calls and immediately see who is on the call as well as identify who is speaking. Those moderating the calls can provide music on hold, mute, and can drop specific lines from the call.
Video Calls – Unified communications allows you to make and participate in video calls. Utilize features such as call, transfer, forward, conference, hold, mute, and call coverage while on a video call.
Click to Call – Use Microsoft Outlook to call anyone in your directory with a simple click. Call anyone in your contact list or email. You can also return calls easily from voicemail, call logs, or buddy list.
Variable Usage Modes – Users can choose the connectivity mode they prefer in order to improve performance while still part of the all-in-one client. For example, you can choose to make and receive calls from your desk phone, your mobile phone, or home phone, or utilize VoIP.
Multi-Protocol Support – Support for SIP and H.323 protocols allows your business to choose the client option that they want to standardize on.

For more information on this, and other Avaya products, please visit our website.

A Closer Look at the Avaya 9600 Series of Phones

Mon, 28 May 2012 16:40:00 -0400

The Avaya 9600 series is a powerful full featured desk phone that provides excellent communication options for businesses. The latest in voice over Internet protocol, the Avaya 9600 series offers an advanced solution for business communications. The IP office system integrates the latest telephony features with Internet connectivity.

Advanced features
Integrated applications
SIP (session initiated protocol)
Utilize existing infrastructure

Important Advanced Features

High quality audio – The 9600 Series IP deskphones offer superior acoustics and reduce annoying background noises. This is particularly helpful for those who spend a great deal of time on the phone, whether for business or pleasure.

User-friendly interface – The 9600 series gives users intuitive features that are easy to use. The softkeys can be programmed with a variety of features. Scrolling menus help users through every step of the call process. Use integrated buttons and touchscreens to handle standard tasks.

Improve productivity – Feature-rich phones that integrate with other services allow employees to become more productive. Access to all communication options from one source provides more efficiency in the IP office environment.

Customizable – Choose from many available features to program each phone set to provide maximum access. Features and options can be easily changed when needed. Users can customize their own phones with speed dials and other options that help improve communications.

The Avaya 9600 series IP desk phones are the perfect way to provide high quality communications for your business. The Avaya 9600 phones offer a wide variety of important features that are designed to help you streamline your communications. They offer many IP telephone features that users will find invaluable for their daily business communication needs. The two most popular models include the Avaya 9620 and the Avaya 9650. Both sets interface easily with your IP telephone system.

Features of the Avaya 9620

The 9620 phone is an ideal addition to your IP telephone system. The 9620 provides all the features users need and then some. It is a desk set that is designed for everyday phone users. It integrates all the main communication tools into one convenient instrument.

Speakerphone
Access to voicemail and indicator light
Display Size 3.1 x 1.6
Greyscale display to view and manage calls
12 administrative buttons
2 softkeys for features
Menu for options and settings
Available in a variety of colors

Features of the Avaya 9650

The 9650 deskset is designed for a power phone user – someone who utilizes the phone for a majority of the workday. The phone provides a number of advanced features and access to applications.

Phone screen for viewing and managing calls
24 administrative buttons for call managing and features
4 softkeys for features
Call log
Contacts list
Integrated WML browser
Menu of options and settings
Access to voice mail and indicator light
Display size of 3.1 x 2.3

Conclusion

The Avaya 9620 and the Avaya 9650 IP deskphones are both great choices for your IP telephone system. Both offer essential features that users need on a daily basis. The phones are highly technical yet are affordable. They are user-friendly and provide plenty of functions that will streamline the telecommunication process. The phones offer features are easy to understand, giving users the access to the options they can actually utilize to assist in their day to day operations. These phones are durable, feature rich, and operationally intuitive to provide high quality communications at competitive prices.

For more information on Avaya 9600 IP Phones, please visit our website.

How Avaya helps SMB

Wed, 23 May 2012 12:00:28 -0400

Avaya, a division of the well-recognized Bell Labs, provides business of varying sizes with affordable and comprehensive phone systems. Avaya has now become one of the leading and most trusted providers of high quality business communication solutions. Nearly 5 patents are either licensed or acquired by Avaya on a weekly basis. Not very many companies can claim of such high standards in quality, efficiency and innovation. Its strong research and development which gives the Avaya Phone System both uniqueness and versatility and all business requirements can be fulfilled with the customized solutions provided by these phone systems. The following reasons will further substantiate these facts.

Not only is it dependable and sturdy, an Avaya Phone System will never need to make any major changes to a companies’ existing infrastructure. It is the ideal way for boosting the productivity of a system especially when there is VoIP compatibility. Many negative scenarios can be eliminated through implementation of an Avaya phone system. Mobility is another benefit of the Avaya Phone System because they can be connected to a PBX. They can be used with a plethora of smartphones, cell phones and also laptops so schedules and routines can be easily updated. Losing out on sales is no longer a possibility with Avaya phone systems because business owners can now consider their cell phones to be their desk phones.

Clutter, time and lots of money can be saved by the phone systems of Avaya because only one cable is used and one can utilize their T1 line and their phone line because a converged network is affected by the systems. Handling an Avaya phone system is extremely easy and they offer both data and voice transferring at an amazing price.

Apart from all the aforementioned points, your company will also deliver unmatched customer service with the Avaya Phone System. They can also be used as a call center as they have a multitude of special applications for this purpose. Communicating with customers is now a piece of cake because with Avaya Phone systems the agents will find that all relevant information about a customer is recorded and displayed on their screen and whenever they need to speak to a client, they can use the most appropriate information.

In order to suit your communication needs, you should customize these phone systems as an IP office phone system. They bare all the features and benefits found in all large systems but this one works exceptionally well for small to medium sized business. It has been toned down to suit a small office environment. Therefore, if a company only has anywhere from 20-50 employees, this phone system is, by far, the best choice there is.

The success of any business is highly dependent on its communication system is set up. If your company is not using an Avaya Office system coupled with IP Office, you may need to rethink your current strategy! Avaya is the phone system that meets all of your communication needs. Contact one of our Certified Avaya representatives today.

Nortel BCM Phone Systems of the Highest Quality!

Thu, 10 May 2012 13:39:00 -0400

The telecommunications system is one of the most crucial factors of a successful business. A business can immensely benefit from Nortel BCM phone systems because they deliver high quality communication solutions at amazing prices. A lot of companies can take advantage of the communications solutions provided by Nortel because they cater to the needs of every office model ones and even branch offices. Communication within a business can be effectively enhanced by the wide variety of facilities and features these phones come with.

Not only are these phone systems listed under the very best with the highest rating, they even offer a combo that includes both data and voice solutions. Wireless Telephony and firewall are some data routing and IP features that these phones provide along with unified messaging, interactive voice response, high quality and telephony for which the Nortel BCM holds a solid reputation.

There is a wide variety of models from Nortel phone systems and the features have to be analyzed for selecting the best as per one’s requirement. There are some extremely interactive and advanced BCM phones that you would find included in the collection.

Some of the most popular models in the market are listed as follows:

BCM 450: Office environments that have 30 to 250 employees will find that this is the perfect business solution for them. Unified messaging, internet access, computer telephony integration (CTI), IP networking, Intelligent contact center functionality and Meet-me conferencing are some of the attractive features of these Nortel BCM phones.

BCM 400: Features found in normal phones are part of this system. Also bundled in along with this are multimedia call center, unified messaging, telephony and IP and data routing. This model has been considered best for branch offices having a number of 90 IP users and small and medium businesses.

BCM 200: Telephony, IP routing, interactive voice response and multimedia system amongst others are some all-in-one features that this phone boasts of and hence, this system is designed for less than 90 users.

BCM 50: This particular Nortel BCM system includes contact centers, telephony, unified messaging and internet access in its primary feature list which can greatly enhance the performance of small to mid size businesses. Anywhere from 3 to 50 users can use this particular system so it’s the ideal communication solution if you are new to the market.

Having the right kind of communication is crucial to the success of a business. Especially in the scenario of a new business, a lot of effort has to be made for establishment of the right communication infrastructure. The Nortel BCM has become the preference of countless businesses when it comes to fulfilling their requirements in terms of infrastructure because these telephone systems are such that they can be operated conveniently and without any hassles. Furthermore, these telephone systems can provide you access to all kinds of analyzing data that you might need. A number of companies have chosen these systems nowadays.

For more information on the Nortel BCM, please visit our site.

Avaya Support

Mon, 07 May 2012 14:41:09 -0400

Owning some of the best products in the world can come down to nothing at times if you do not have the required assistance. This is where Avaya Support is different than the others. You’ll get continuous assistance if you are looking to purchase or already own a product from Avaya. When you log on to the website to clear a certain doubt or have a grievance, you will be able to find what you are looking for pretty quickly. Avaya’s responsibility to quality and reliability does not end when a product is sold and this is quite obvious from the response of their support team. Be it online or telephonic, the company offers complete and comprehensive support for anyone who may need it.

One of the easiest ways to get access to support from Avaya is to call their support services. You can find all the Avaya Support and contact information on their webpage. If you are looking for phone numbers, they have a special section categorized according to your requirements. These categories include maintenance, escalation, manual service quotes, tech and part dispatch contacts, technical assistance and RMA status contacts etc. Once you select a specific category, you will have to find your contacts from the relevant country page. Doing this will give you the relevant phone numbers for the required support.

The telephonic support team is highly professional and knows how to get a job done. They are very polite and make every caller feel important. In fact, the support team at Avaya Support ensures that the caller’s grievance is cleared as soon as possible. They also maintain caller records etc. so if a caller has to follow up, they do not waste any time in searching for the information. All in all, they believe in giving callers a prompt and helpful replay as soon as possible.

On the other hand, if you are comfortable with looking for support online, Avaya has a great online support as well. They offer online help under the Self Service section of their webpage. Here, you can contact the administration directly. If you are looking to leave a request with Avaya Support you can do so easily on the website. Apart from this, you can order replacement of parts and check their status as well. The support section has a tool for global registration, of which you can become a member to avail of all these facilities conveniently. The website also provides information about the website and other contacts you may require for product support.

Most companies usually concentrate on making a great product so that it can sell. However, though they may succeed in doing so, providing good customer support cannot be left out. Ensuring customer satisfaction is as important as production, distribution or marketing of products. Our team at BroadConnect that handles all Avaya products and services understands this fact and tries to do its best through all Avaya Support. The high quality support coming from us is one of the largest contributing factors to our success in the sector. We understand business owners’ need for high quality and consistency and ensure that they get just that with great products and equally good support.

VoIP Services- The Features and Returns!

Mon, 30 Apr 2012 15:27:51 -0400

Like many other things that the internet has facilitated, communication has also been witness to a sea of change. The introduction of VoIP services has raised the standard of uninterrupted and effective communication in today’s world and this holds a lot of significance today. These services are the fastest of their kind and this has gained the trust and admiration of users all around the world. VoIP stands for Voice over Internet Protocol. This is a powerful service which has gained popularity for a lot of reasons which include the provision of unique features like call transferring, three-way calling, call waiting, call forwarding and call returning. These are just some of the calling options it boasts through which you can stay connected in all situations regardless of the distance between the parties. The simple navigation system and top calling features are all plus points.

Corporate ventures of many businesses have increased their productivity with the help of these VoIP services. A businessman needs to stay in contact with overseas customers as well and these services have enabled long distance calling at low costs. The greatest advantage of this service is that like local call rates, the international calling rates are really low and therefore this service can also be used by individuals for staying in touch with friends and family.

VoIP services are also beneficial because of another of their features through which, simultaneously, a number of people can be involved in a conversation simultaneously. This feature is referred to as three-way calling. Because numerous individuals can be involved in the conversation at the same time, it is considered to be highly innovative and a large number of users are attracted to the fact that a single call can be used for joining several people. In almost every country over the globe, the providers of these services can be found because of their rising popularity that is incited by the features.

Another factor to be noted about VoIP services is that users can reap a lot of benefits with them. First off, they are highly affordable and reasonably priced, keeping in mind both large and small scale businesses. People are willing to spend a great deal for availing these services because they have multiple facilities such as call forwarding, caller ID, voicemail and other analog services and all at a very reasonable monthly fee or nominal cost.

Another advantage of these services can be seen in terms of flexibility because initially a business might start out with one or two lines but may wish to expand later on. The installation process is extremely time consuming and complex in the traditional system not to mention the cost of adding new features and the experts that are needed, whereas there are no such complications with these services as they are neat and tidy. No longer do you need experts for installing them. All you need is a high-speed internet interface and the rest you can do on your own. But don’t worry. Even if experts might be needed, the job being simple, the charges are very less.

Thus, landlines cannot offer you the same features or affordability as VoIP services. For more information on VoIP service, please visit our website.

Finding an IP Office Dealer in Toronto

Thu, 26 Apr 2012 12:14:46 -0400

The present generation of communication is all about speed and quality served in a cost effective manner. The relevance of good communication tools increases if you are taking a business in Toronto into consideration. The success of a business depends heavily on the communication infrastructure. For this reason, companies offering IP Office Toronto are a great pick for businesses looking for comprehensive communications solutions. And, one of the most favorable things about IP office devices these days is that almost anyone can afford it. Gone are the days when only big businesses could afford sophisticated communication tools. IP office equipment is apt for medium, small as well as large business enterprises.

You might already be aware of the high prices charged for simple facilities such as conference calling. However, IP office tools are designed with all the features a business could ask for. This goes a long way in cost cutting. Again, this is not the only way that IP Office Toronto can cut costs. The devices use VoIP technology for all voice requirements. Not only does this improve the quality of communication, it is also much cheaper than traditional means of telecommunication. Be it voice or data, an IP office system is the best way to get comprehensive communication solutions at an affordable rate.

IP Office systems are available in a wide variety. Different products are designed to cater to the requirements of varying businesses. Since the communication requirements of two businesses are never the same, many of these systems are available with attractive customization options. These systems can serve anything from 5 to 500 employees depending on the size of the company.

The best thing about IP Office Toronto is that these systems are great for small businesses. So a business starting with 5-10 employees can easily afford these systems. Again, since it is quite easy and cheap to upgrade, the company owner do not need to worry about communication costs while expanding. This is the beauty of the present generation IP office systems.

IP office systems are packed with all the basic features you can expect from a normal office phone. However, as technology keeps moving forward, the added features on these systems make business much easier. They have advanced features to record and process data such as the total number of calls per day, call duration, peak hours etc. IP Office Toronto does a great job in data analysis related to communication.

If you already have communication infrastructure, you don’t need to worry much. Switching over to a new IP office is quick and convenient provided you choose the right brand. While some companies may take days to make the required arrangements in your infrastructure to fit these systems, the real efficient ones will make a note of all your requirements and get the system installed quicker, without any hassles. Be it quality communication or cost cutting, these systems cover all the necessary dimensions. So if you are thinking communication, you should definitely consider IP Office Toronto for better results!

Setting up your Call Centre with an Avaya Phone System

Mon, 23 Apr 2012 11:53:03 -0400

A part of the world renowned Bell Labs, Avaya is one of the world’s leading providers of phone systems. An Avaya Phone System is backed by strong research and development which not many other companies can be proud of. Avaya looks to create comprehensive and affordable phone systems for businesses of all sizes. In fact, such is the popularity and productivity of Avaya that they produce nearly 5 patents every week. Avaya phone systems are unique and versatile. The variety in Avaya phone systems gives tailor-made solutions for every business requirements. If you still don’t understand what all the hype is about, check out these following reasons.

Avaya phone systems increase productivity in a great way. An Avaya Phone System is always sturdy and dependable. With VoIP compatibility, these systems are great methods to boost your productivity without really having to change much of your infrastructure. Normally if your phone or fax breaks down your clients will not be able to communicate with you. Communication within your organization will also breakdown which can dent productivity heavily. However Avaya phone systems ensures that any of these situations would never crop up.

Avaya phone systems offer you mobility like none other. These phone systems can be used with a plethora of Cell and Smart Phones. These systems can also be connected to PBXs to give you unmatched mobility. An Avaya Phone System can help business owners use their cell phones as desk phones and ensure you do not lose out on sales. You can also use your connected laptops and smart phones to keep schedules and routines updated.

Using an Avaya phone system can save you loads of time and money. These systems require just one cable which reduces clutter to a great extent. The system creates a converged network where you can use both your phone line as well as your T1 line. Data and voice can both be transferred across these systems. All these make Avaya phone systems rather cheap and easy to handle.

If required, you can use the Avaya Phone System as a call center as well. The system can be equipped with a special application that will allow your company to deliver great customer service. Once a customer calls your phone, the Avaya system will record the information about the customer and display it on the agent’s computer screen. So you can be sure that the agent has the right information every time he/she needs to speak to a client. This goes a long way in communicating well with your valued customers.

These phones are also available for companies with not more than 30-50 employees. These phones will allow you to customize the right solutions for your communications. For example, the IP Office is a phone system that is great for medium sized companies. It has all the features and advantages of larger systems but has been toned down to suit a smaller scale business.

Business is all about the right kind of communication. An Avaya Phone System is the best way to ensure that you are giving your company the best shot at success through reliable communication equipment. For more information on our product line, please visit our website.

The Amazing Avaya IP PBX

Wed, 18 Apr 2012 11:57:00 -0400

Before we get anywhere with the Avaya IP PBX, we need to understand the true capabilities and functions of an IP PBX. This term is, in fact, an abbreviation for Internet Protocol (IP) Private Branch Exchange (PBX). An IP PBX does the job of inter-operating with the ordinary Public Switched Telephone Network (PSTN) to transfer video and voice across a data network. In short, you can use these phones to make voice calls as well as conference calls over the internet. In fact, this is one of the most feasible ways used by many companies to cut costs in communication.

However, in order to make the most of the IP PBX technology, it is important that you have good quality equipment installed. The Avaya IP PBX is one such name that checks all the boxes. This all-in-one phone from Avaya is designed to fulfill all the communication requirements of various kinds of businesses. The IP PBX from Avaya is based on a Modular design that allows anything from three to 360 extensions to meet the requirements of an organization. The instrument is perfect for branch offices, head offices, stand-alone business setups as well as home based work stations. It also supports a wide range of phone systems making it much easier on companies who wish to install Avaya within their existing communication infrastructure.

This instrument has been designed keeping the requirements of SMBs in mind. The versatile system provides business owners with a wide variety of options and functionality. The Avaya IP PBX offers data and voice communication solutions in an integrated package. So, to put it differently, the system is an ideal way to get complete and comprehensive communication solutions for a range of businesses. Avaya’s IP PBX streamlines intra-organizational communication and also makes managerial processes much easier. Thus, it is a convenient solution for employees as well as managers.

A system such as the IP PBX from Avaya is also a great way to maintain consistent and high quality communication with customers. These systems provide hassle free communication to help customers anywhere they may be. Ensuring the usage of right kinds of phones will bring out the true capabilities of the Avaya IP PBX.

The instrument has been designed with vision and consideration for business owners. The IP PBX from Avaya can be scaled up to 360 endpoints with more than 200 trunks. This gives medium and small businesses the required room to grow. So even if you have to start off small, with Avaya, you do not need to worry about the size of your infrastructure even if your company undergoes rapid growth.

These phones can be easily linked via, a standard data network. This gives users access to some great features such as call centers, centralized voice mail along with rich transparency. Avaya IP PBX also allows users to access it from their desktop PCs or laptops using access control. This exchange takes place under heavy firewall security so protection of privacy is something you don’t need to worry about at all. For more information on our selection of Avaya Products, please visit our website.

The User Friendly Nortel PBX

Mon, 16 Apr 2012 12:33:00 -0400

The Nortel PBX is a telephone exchange in itself which can be used by various businesses and companies for large scale communication. A Private Branch Exchange or PBX is reserved for the communications within that organization. One of the best features of the PBX from Nortel is that it can be used for Voice over Internet Protocol (VoIP) communications as well. This variation of the PBX from Nortel is commonly known as an IP-PBX. Many companies these days offer IP-PBX systems but when it comes to quality and prices, not many of them come close to Nortel.

Business owners across the globe have now understood the relevance of quality communications equipment for the betterment of their business. The Nortel PBX is one such system that not only delivers good quality but also does it at manageable rates. Almost every business needs to deal with heavy communication to get their act together. Any glitches in communication can lead to fatal breakdowns in the company’s operations. This is usually an area where a lot of companies lose out on. However, by the time they realize this, it’s normally too late. Thankfully, enterprises such as Nortel are making things a bit easier for business owners. Advanced and convenient communication solutions are quite easy to acquire these days due to their presence.

PBX systems were once only seen in large businesses. Small and medium businesses could not dream about PBX systems on account of smaller number of employees. However, products such as the Nortel PBX ensured that this trend has changed. These days, even if you own a small, consumer-size business, you can find a suitable PBX for your requirements. Most of these PBX systems are now as robust and flexible as commercial PBX systems. They are packed with features that the small business owner once could only dream of. This is what companies such as Nortel have done. They have brought the power of good communication infrastructure to small businesses as well.

Having an IP enabled PBX or IP-PBX from Nortel adds to the advantages already available to you. Using VoIP technology for communication means that you do not spend anything compared to original telephone rates. Again, Nortel PBX is highly flexible and can be used for up to 300 users. Nortel gives you the power of scalability as well. Even if you start out small and plan to expand later, these systems have enough upgrading capacity. So if you are doing well in your business and need to go for expansion, you do not need to think twice before changing your infrastructure.

These systems can perform numerous functions that are extremely handy in any business setup. You can use the network to connect two different phones. This connection can be maintained for as long as you require them. Once you are done with the conversation, all the necessary records of the conversation such as duration and accounting details are kept intact. Various other features such as call blocking, accounting, call forwarding, call waiting, conference calls, direct inward dialing, automatic ring back etc. can also be performed with Nortel PBX systems. This truly gives your business the upper hand in terms of communication.

For more information on IP-PBX’s please visit our website.

Why You Should Go For An Avaya Call Centre

Fri, 06 Apr 2012 15:39:55 -0400

If you are planning to run a call center within your business set-up, the communication infrastructure becomes extremely important. In this scenario, settling for sub-standard communication solutions could be detrimental to your business. Instead, try something like the Avaya Call Center and you will realize that quality telecommunication solutions do not necessarily need to cost a bomb. These solutions are suitable for small, medium as well as large organizations. Again, a variety of industries ranging from healthcare to education can benefit from these systems. Products from Avaya are simple and safe. They offer you the flexibility to maximize benefits from communication.

One of the biggest advantages of using Avaya systems is that companies are not required to change much of their existing infrastructure. These solutions are reasonably priced and integrate a range of hardware and software solutions for various organizations. The Avaya Call Center is completely secure and has an interface that is very easy to understand and operate. Another major benefit of choosing Avaya systems is that their employees are available to give guidance in using these systems effectively. To get a better idea of what these call centers have to offer, you need to take a look at some of the features that can be accessed with Avaya systems.

Avaya systems are equipped with the conditional call routing facility. Using this technology, managers can easily transfer client calls to agents with the required skills. This system makes managerial tasks much easier. The Avaya Call Center comes with network optimization features that boost the performance of networks during complicated communication processes. The phone system is also packed with SIP services that will reduce endpoint, delivery and network costs. You will be surprised to know that some of the applications for these call centers help business owners save and invest in a better fashion. Advanced is, in fact, kind of an understatement in this case!

This call center has some special business oriented functions that come in extremely handy during communication processes. One of the best features available with these phone systems is automated control. This feature allows managers to distribute calls on a requirement basis. The Avaya Call Center is fitted with the Predicted Wait Time function- a great tool to increase efficiency and improve the quality of service. The call center also comes with Customer Segmentation functions to improve the company’s information base. These phones also help companies operations based on contact centers. This saves costs heavily and also boosts customer satisfaction levels.

Avaya is known as one of the best in offering solutions for telephony, audio conferencing, contact centers, unified communications etc. It offers flexible solutions to companies keeping business requirements and size in mind. In fact, Avaya is also rated as one of the most ethical companies in the industry. So great quality and security is something you can be assured of. Avaya also has a great team of personnel who are more than ready to help customers with questions. It comes as no surprise that the Avaya Call Center is already a hit with many big names in the industry.

Is it necessary to go for a BCM 450 Upgrade?

Sat, 31 Mar 2012 13:16:46 -0400

Before you go for a BCM 450 Upgrade, you must know what BCM systems are meant for and how they can help you. Using a Business Communications Manager or BCM is a great way to get top notch communication solutions within a small-budget. These systems have the capacity to integrate various facilities such as voice, instant messaging, e-mailing and many others into a single system. This cost effective system can be used for a company with employee strength of anything from 50 to 300. Upgrading to these systems also gives you facilities such as music on hold, sophisticated call handling and lots more.

The BCM 450 is one of the latest and most advanced innovations in the world of BCM systems. And, guess what? Getting a BCM 450 Upgrade is quite simple as well. The hardware upgrade can be found easily in the internet. In order to get the software update right, the user is supposed log on to the BCM provider’s website and install a data migration system. Once you enter your username and password, you can save all the data. This upgrade can then be loaded on your BCM. However, before you complete the process, make sure you have a good number of licenses for unified messaging.

There are many benefits of upgrading to BCM 450 systems. One of the biggest advantages of this upgrade is that you don’t need to change your infrastructure much. The BCM 450 Upgrade is quite simple and hassle free. Again, the BCM 450 has all the features a business could require. Whether you are going for an IP enabled system or a pure IP one, BCM 450 has no compatibility issues. The system takes care of voice as well as data communication and management for your business, making your job much easier.

The BCM 450 is an ideal system for branch offices with 30 to 300 employees. So if you want to upgrade to this system, make sure you have devices that can handle multiple lines. To make the most of this upgrade, you need to have the right equipment. The BCM 450 Upgrade will make more sense if you have phones with LED displays. This comes in handy if you want to keep an individual on hold. In such a situation, their name shows on the display.

If you are getting into a business, you must remember the fact that without proper communication, you really can’t go far .. On the other hand, having a phone system like the BCM 450 makes sure that you can handle numerous customers simultaneously without your business suffering.

It comes as no surprise that most companies with older BCM systems are now slowly shifting to the BCM 450. A BCM 45 Upgrade helps business owners derive the best results from everyday communication. Having the right kind of equipment will only help maximize these gains further. After all, smooth and effective communication is what keeps a business going. Check out our offerings at avaya.broadconnect.ca

The Always Flexible, Avaya Phone System

Tue, 20 Mar 2012 11:10:05 -0400

Avaya Phone System is one of the leading names in office phone systems and IP telephony. But before understanding its benefits it is important to understand the role that communication plays in the success of a business. Many consider communication infrastructure to be a liability and burden on funds. However, using the right telecommunication system can do wonders to your intra-organizational management as well as sales. Having sound communication within your organization will help tasks get done much quicker. It is as simple as that. Quality and agility in communication with customers is also a great way to promote your company and boost sales.

An Avaya Phone System offers everything normal office phones offer but with much, much more. Gone are the days when communication equipment was merely made to make calls and exchange data. The Phone systems from Avaya are smart and built with various features and functions that can help managers organize workflow better. These phones give managers the power to transfer calls from clients to able agents. It also gives companies the ability to keep a tab on call logs. Some of the systems are fitted with sophisticated software that helps companies determine how many calls actually turn into sales.

Even in terms of intra-organizational communications, these phone systems can make all the difference. An Avaya Phone System gives companies the flexibility to communicate with employees in multiple branches and remote locations. As well, you get all this at quite a very reasonable price. If you’re looking for extraordinary conference calling features, phone systems from Avaya offer great features. This is actually much cheaper than hiring a third party conference calling service. Not to forget, Avaya phones are 100% compatible with all IP telephony. Thanks to this, Avaya can also provide customers with communication that is not just high quality but affordable as well.

Purchasing phone systems from Avaya gives you the upper hand in terms of scalability as well. The Avaya Phone System is easy to install and the process does not cost as much as you’d think and the installation process is extremely quick. All you need to do is give our company a call and express your requirements and budget to them. We will work out a solution that is tailor made for your company’s requirements. In fact, our staff at BroadConnect is quite helpful in familiarizing you with these systems. Though the interface is simple on most of these phones, there could always be moments of doubt. BroadConnect’s customer support team is excellent in such times.

Getting the right communication infrastructure is all about improving your chances at expanding your business. Using efficient and effective phone systems like the Avaya Phone System gives you a stronger base to build your company on. Avaya boasts of possessing one of the widest collections of phone systems. They design products for large, medium as well as small scale companies, keeping their specific demands in mind. A lot of research and survey go into the designing each product. Hence, it comes as no surprise that Avaya has become one of the most trusted names in office phone systems.

Looking at the Avaya IP Office

Wed, 14 Mar 2012 13:35:00 -0400

Avaya IP Office is a data and voice communication solution that offers facilities such as customer management as well as messaging. Since this system runs on IP telephony, it is capable of giving improved functionality at reasonable rates. These phone systems are extremely helpful for business communication. It allows inter-organizational communication as well as conversations with customers. However, the true quality of this phone lies in its simplicity and ability to keep remote workers connected. Features such as Voice over IP (VoIP), networking, call/time management and conferencing, facilitate effective communication and also cut down on costs.

These phones are great for all kinds of businesses. Whether you have a small business or a large one with branch offices and multiple locations, Avaya IP Office systems can offer tailor made solutions for your requirements. Again, these systems are a great option whether you have 5 or 500 employees. Features such as single-number reach ability, message and call forwarding, as well as other flexible options make it much easier for you to be mobile.

So, now, you can forget about paying huge sums of money to third party teleconferencing services. With these phone systems, you can take up teleconferencing with ease. This way, even if you have branch offices, you can still operate as one entity with these communication tools.

Switching to these phone systems implies an upgrade in quality and much needed savings. Avaya IP Office phone systems are available in a wide variety. For every kind of budget allotment there is a suitable Avaya phone system. Also, if you are going for these phone systems, you will find financing or leasing plans that are really easy to get. You can use the phone a requirement basis as well. And, with facilities such as conferencing and VoIP services, you can definitely save substantial amount of money.

Phone systems from Avaya are truly the next generation of telecommunication. These systems offer you everything an ordinary phone system would offer. However, with an Avaya system, you can always expect a bit more. Advanced intelligence used in Avaya IP Office makes them capable of processing and storing complex data such as calls per hour, calls per day, peak calling periods, call-to-sale conversion rate, etc. Analytical information of this nature surely makes it much easier to handle a business and move towards the right direction. For more information on our products, please visit our website.

Nortel BCM Makes Life Easier

Fri, 03 Feb 2012 11:16:00 -0500

The Nortel BCM or the Nortel Business Communications Manager is the perfect solution to facilitate quicker and easier business communication with its all-in-one converged voice and data communication system. This suits small and medium business models perfectly. This system is extremely flexible and can function as fast and efficiently as communication management systems used by big business houses.

Some of the efficient features and benefits of the Nortel BCM include:

• The system is expandable with the aid of BCM 50 expansion cabinets and BCM modules

• There is voice over IP available for IP phones and IP tracking

• You can operate 4-12 phones

• Small businesses can now easily transfer themselves to an IP communication system as well as upgrade themselves in a seamless fashion.

• Despite being a Linux based phone system; this unit possesses all the VoIP features as well as the structures present in a normal phone system.

• The BCM 200, BCM 400 and the Meridian 1 Switches are some of the other IP’s with which Nortel BCM phone systems can tie up and function.

• It has a built-in system and software that can support 40 digital Norstar phones and 32 IP phones.

• It also has the unique feature of unified messaging via key code.

• Fax and voice messages can be easily transferred to your email

• Ability to support 4 analog phones

• Apt for Call center functions which are performed with the help of key codes that are built into the system.

• A caller ID log of 600

• An interactive voice response system

• Hunt groups of 30

• Can support 10 voicemail ports and 1000 Voicemail Boxes

• The Nortel BCM can get connected easily to remote IP phones and organizations

• Speed dial of 255

• It is easy to work on Outlook and other computer systems as this has Computer Telephony Integration or CTI which makes it computer friendly.

• A voicemail storage of 100 hours

The features mentioned above are just some of the many applications and features included in this amazing communication system. Those who have used this unique communication system have truly benefited from its features. Most of the reviews written by customers will give you a fair idea of how this phone system has helped to simplify business communication. Most of the customers of the Nortel BCM feel that this is definitely one of the most flexible corporate communication systems available. Apart from flexibility the function ability of this system has also attracted customers across the globe. It is by far the best system to manage your voice mails.

This system is so far the only converged voice/data solution provider. The system works like a dream for small businesses. The IP routing and data services offered by this system are highly advanced and effective. So if you are looking for a complete voice and data service manager, there can really be no competition or choice other than the Nortel BCM. Be it interactive voice response, auto attendant or even unified messaging, this system has it all and packs phenomenal punch. The best part about this system is that it is 100% cost effective and has a network structure that is easy to understand and operate, making your small or medium business network management a walk in the park.

For more information on Nortel’s BCM please visit our website Avaya Phone System.

An account of BCM 450 Upgrade

Mon, 30 Jan 2012 12:06:47 -0500

Nortel BCM 450 is a business telephone that has been specifically designed for businesses of small and medium size. This phone system offers an extraordinary platform to businesses ranging between 30 and 300 users. While thinking of BCM 450 Upgrade, you can be assured that BCM 450 is such a platform that is amazingly affordable considering the fact that it is capable of executing converged data and voice communications, simultaneously supporting conventional digital technology and IP so that you can easily move from an IP-enabled to a purely IP deployment system. This would also enable you to enjoy full advantage of the most current technology.

The specialty of BCM 450 Upgrade is noteworthy and can be understood from the following.

BCM 450 offers ground-breaking features and powerful applications that facilitate in cutting down costs, enhancing the efficiency level of employees and as a consequence, assures consistent customer satisfaction. This system helps the employees to be constantly in touch even when away from their desks through advanced mobile integration.

With Nortel BCM 450, customers get the benefit of enjoying a wide array of applications in doing their business. They can engage in their business and upgrade from a contact center to a programmed attendant.

BCM 450 Upgrade is important since it helps to meet the requirements of growth of SMEs. Providing simple and flexible solutions while meeting the ever changing needs of business is the forte of BCM 450 where around 300 users are involved.

BCM 450 offers unified communications. This is established by the consolidation of fax, voice and email messages to the PCs, PDAs or laptops of users and managing those by means of a standard application like IBM Lotus Notes or Microsoft Outlook. Thus irrespective of device or terminal, vitals messages are received and sent in a seamless fashion. With messages being forwarded the employees of Nortel BCM 450 always remain connected to the users even while on the move, thus staying in constant contact with email-based customers. Voice files and texts can easily be forwarded.

BCM 450 Upgrade is significant as it is capable of accommodating a huge number of participants in a conference call. It also facilitates the use of applications for controlling telephone services. The customers are directed to the right person at the right time. Innumerable telephone features and integrated applications pre-loaded in the system make BCM 450 all the more special.

The aggressive development strategy of Nortel has led to the development of BCM 450 enabling it to fit into an environment that is purely hybrid. This kind of environment sets the stage for the amalgamation of digital, analog, wireless and IP services. This platform gets integrated into a seamless network with other PBX systems of Nortel, other systems of BCM and Nortel’s group of convergence servers, utmost flexibility is offered while evolving and sustaining the network.

BCM 450 Upgrade is again significant because by means of in-built software management system, which is intuitive in nature. You can easily supervise and program your system, while making use of the amazing capabilities that help you easily manage large networks for your business requirements.

For more information on the BCM 450, please feel free to visit BroadConnects Avaya offerings.