Hi I'm Jason (^jsa) BCT's Community manager. BroadConnect is the PBX Interconnect Telephone, Internet, IP Connectivity, Hardware & Hosting Services Provider.
What an Avaya Contact Center can do for Your SMB
What is Avaya Flare?
This is when the innovative Avaya Flare software can be a lifesaver. This Avaya IP office software allows you to create an all-inclusive multi-modal collaboration platform. It allows you to integrate all of your different video, audio, messaging, and other tools into one program. You no longer need switch between several different interfaces or contact lists in order to handle your communications.
You can stay connected easily on the go by taking advantage of the Avaya Mobility services. Integrate all of your communications programs, such as email, messaging, or voicemail to your iPad by simply downloading the Avaya Flare Communicator program.
The Avaya IP Office experience is made possible by using the SIP-based Avaya Aura communications platform. The Aura platform allows you to conduct multiple real-time communications sessions, using various interfaces, right on your desktop. You can conference and collaborate between many different networks at the same time without having to use multiple devices or switch between different types of software or programs. Everything you need to conduct business efficiently is right at your fingertips.
Features and Benefits
Quick and Easy Conferencing – This software makes assembling a team faster and simpler than ever. The interface is intuitive and incorporates instant messaging, voice, video, and social media into one platform that can be accessed regardless of your type of network. All users can connect with one another simply by dragging the appropriate contact information into the communications spotlight.
Communication Face to Face – Make your digital conferences more personal using video conferencing. You can see body language, expressions, and make eye contact, which can lead to a more meaningful interaction with your colleagues and clients.
Communications History – All communications in which you participate in will be logged in your easy to read communications history page. You can very quickly look into all of your correspondence with a particular contact, including all emails, voicemails, and instant messages, in chronological order. All of your past communications are organized for you and easy to access.
Participate in Simultaneous Conferences – While participating in one conference, you can start or join multiple additional conferences using audio, video, or instant messaging. The additional conferences can be added without interrupting the current conference.
Bring Experts into Your Communications – Within your contact list, experts can easily be labeled and identified using their contact information. If at any point you would like to insert an expert into your communications, you can do so by dragging their contact information into the communications spotlight.
For more information on the Avaya Flare® please visit our website or contact us today!
What is a Virtual Assistant?
- Extension transfer
- Voicemail transfer
- Offer a message (such as directions or hours)
- Transfer to another menu for more options
- Repeat option choices
- Reach a live operator
- Send callers to a default mailbox
- Provide an option for callers who do not make a choice
The Avaya one-X Communicator: The Ultimate in Unified Communication
Today’s employees are flooded with various types of communications and requests including calls, voicemails, meetings, emails, instant messages, and faxes that come from a variety of sources. These requests can be quite overwhelming. A better way to reduce the stress and improve productivity of employees is by utilizing a more sophisticated communication system. Employees will now be able to manage their time more efficiently to improve productivity and responsiveness.
The Avaya one-X Communicator is a unified communications client that gives users the ability to simplify tasks using specialized tools. It allows employees the ability to better manage all of their communications tasks no matter where they are working. The client uses either SIP or H.323 that allows access to IP telephony options. Integrating with the one-X communicator provides the ability to use the preferred desktop productivity tools such as Lotus (IBM), Office Communicator (Microsoft), and Presentation Server (Citrix).
Benefits of the Avaya one-X Communicator
The Avaya one-X offers many benefits for business communications. You’ll find that the system allows you to:
- Improve customer communications – allows more personal communications. Access and manage voice, video, voicemail, email, IM, and conferencing from one interface.
- Streamline responsiveness – users can easily determine availability of co-workers to improve the immediate responsiveness of others.
- Improve productivity – adding face to face communications allows employees to more easily communicate and eliminates the need to schedule meetings when they can be immediately completed.
- Allows employees to work from anywhere – configure the system to optimize call control. Have the system contact you on your mobile or home phone when a call is received at the office.
- Client Standardization – allows you to choose between IP and SIP protocols to help businesses use one phone type for all their communication needs.
Main Features of the Avaya one-X
There are many features that are part of the Avaya one-X. Here is a list of the most popular features and how they are used.
- Integration of communication services – Allows access to all the essential tools from one client such as messages, conferencing, and communication history. Use just one click to access essential options such as email and instant messaging through Microsoft Outlook, Lotus Notes, or Microsoft Office Communicator.
- Provides Intelligent Presence – You’ll be able to instantly know the availability and communication options for your colleagues. See whether they are currently online, on the phone, ready for IM communication, on a conference, away on vacation or out of the office. Status is obtained through the integration of Avaya Aura Presence Services.
- Allows Visual Voicemail – Users can access and sort voice and fax messages easily using filters. This allows the ability to quickly and easily prioritize options to allow for better time management.
- Visual Conferencing – Enter and initiate conference calls and immediately see who is on the call as well as identify who is speaking. Those moderating the calls can provide music on hold, mute, and can drop specific lines from the call.
- Video Calls – Unified communications allows you to make and participate in video calls. Utilize features such as call, transfer, forward, conference, hold, mute, and call coverage while on a video call.
- Click to Call – Use Microsoft Outlook to call anyone in your directory with a simple click. Call anyone in your contact list or email. You can also return calls easily from voicemail, call logs, or buddy list.
- Variable Usage Modes – Users can choose the connectivity mode they prefer in order to improve performance while still part of the all-in-one client. For example, you can choose to make and receive calls from your desk phone, your mobile phone, or home phone, or utilize VoIP.
- Multi-Protocol Support – Support for SIP and H.323 protocols allows your business to choose the client option that they want to standardize on.
For more information on this, and other Avaya products, please visit our website.
A Closer Look at the Avaya 9600 Series of Phones
The Avaya 9600 series is a powerful full featured desk phone that provides excellent communication options for businesses. The latest in voice over Internet protocol, the Avaya 9600 series offers an advanced solution for business communications. The IP office system integrates the latest telephony features with Internet connectivity.
- Advanced features
- Integrated applications
- SIP (session initiated protocol)
- Utilize existing infrastructure
Important Advanced Features
High quality audio – The 9600 Series IP deskphones offer superior acoustics and reduce annoying background noises. This is particularly helpful for those who spend a great deal of time on the phone, whether for business or pleasure.
User-friendly interface – The 9600 series gives users intuitive features that are easy to use. The softkeys can be programmed with a variety of features. Scrolling menus help users through every step of the call process. Use integrated buttons and touchscreens to handle standard tasks.
Improve productivity – Feature-rich phones that integrate with other services allow employees to become more productive. Access to all communication options from one source provides more efficiency in the IP office environment.
Customizable – Choose from many available features to program each phone set to provide maximum access. Features and options can be easily changed when needed. Users can customize their own phones with speed dials and other options that help improve communications.
The Avaya 9600 series IP desk phones are the perfect way to provide high quality communications for your business. The Avaya 9600 phones offer a wide variety of important features that are designed to help you streamline your communications. They offer many IP telephone features that users will find invaluable for their daily business communication needs. The two most popular models include the Avaya 9620 and the Avaya 9650. Both sets interface easily with your IP telephone system.
Features of the Avaya 9620
The 9620 phone is an ideal addition to your IP telephone system. The 9620 provides all the features users need and then some. It is a desk set that is designed for everyday phone users. It integrates all the main communication tools into one convenient instrument.
- Access to voicemail and indicator light
- Display Size 3.1 x 1.6
- Greyscale display to view and manage calls
- 12 administrative buttons
- 2 softkeys for features
- Menu for options and settings
- Available in a variety of colors
Features of the Avaya 9650
The 9650 deskset is designed for a power phone user – someone who utilizes the phone for a majority of the workday. The phone provides a number of advanced features and access to applications.
- Phone screen for viewing and managing calls
- 24 administrative buttons for call managing and features
- 4 softkeys for features
- Call log
- Contacts list
- Integrated WML browser
- Menu of options and settings
- Access to voice mail and indicator light
- Display size of 3.1 x 2.3
The Avaya 9620 and the Avaya 9650 IP deskphones are both great choices for your IP telephone system. Both offer essential features that users need on a daily basis. The phones are highly technical yet are affordable. They are user-friendly and provide plenty of functions that will streamline the telecommunication process. The phones offer features are easy to understand, giving users the access to the options they can actually utilize to assist in their day to day operations. These phones are durable, feature rich, and operationally intuitive to provide high quality communications at competitive prices.
For more information on Avaya 9600 IP Phones, please visit our website.
How Avaya helps SMB
Avaya, a division of the well-recognized Bell Labs, provides business of varying sizes with affordable and comprehensive phone systems. Avaya has now become one of the leading and most trusted providers of high quality business communication solutions. Nearly 5 patents are either licensed or acquired by Avaya on a weekly basis. Not very many companies can claim of such high standards in quality, efficiency and innovation. Its strong research and development which gives the Avaya Phone System both uniqueness and versatility and all business requirements can be fulfilled with the customized solutions provided by these phone systems. The following reasons will further substantiate these facts.
Not only is it dependable and sturdy, an Avaya Phone System will never need to make any major changes to a companies’ existing infrastructure. It is the ideal way for boosting the productivity of a system especially when there is VoIP compatibility. Many negative scenarios can be eliminated through implementation of an Avaya phone system. Mobility is another benefit of the Avaya Phone System because they can be connected to a PBX. They can be used with a plethora of smartphones, cell phones and also laptops so schedules and routines can be easily updated. Losing out on sales is no longer a possibility with Avaya phone systems because business owners can now consider their cell phones to be their desk phones.
Clutter, time and lots of money can be saved by the phone systems of Avaya because only one cable is used and one can utilize their T1 line and their phone line because a converged network is affected by the systems. Handling an Avaya phone system is extremely easy and they offer both data and voice transferring at an amazing price.
Apart from all the aforementioned points, your company will also deliver unmatched customer service with the Avaya Phone System. They can also be used as a call center as they have a multitude of special applications for this purpose. Communicating with customers is now a piece of cake because with Avaya Phone systems the agents will find that all relevant information about a customer is recorded and displayed on their screen and whenever they need to speak to a client, they can use the most appropriate information.
In order to suit your communication needs, you should customize these phone systems as an IP office phone system. They bare all the features and benefits found in all large systems but this one works exceptionally well for small to medium sized business. It has been toned down to suit a small office environment. Therefore, if a company only has anywhere from 20-50 employees, this phone system is, by far, the best choice there is.
The success of any business is highly dependent on its communication system is set up. If your company is not using an Avaya Office system coupled with IP Office, you may need to rethink your current strategy! Avaya is the phone system that meets all of your communication needs. Contact one of our Certified Avaya representatives today.
Nortel BCM Phone Systems of the Highest Quality!
The telecommunications system is one of the most crucial factors of a successful business. A business can immensely benefit from Nortel BCM phone systems because they deliver high quality communication solutions at amazing prices. A lot of companies can take advantage of the communications solutions provided by Nortel because they cater to the needs of every office model ones and even branch offices. Communication within a business can be effectively enhanced by the wide variety of facilities and features these phones come with.
Not only are these phone systems listed under the very best with the highest rating, they even offer a combo that includes both data and voice solutions. Wireless Telephony and firewall are some data routing and IP features that these phones provide along with unified messaging, interactive voice response, high quality and telephony for which the Nortel BCM holds a solid reputation.
There is a wide variety of models from Nortel phone systems and the features have to be analyzed for selecting the best as per one’s requirement. There are some extremely interactive and advanced BCM phones that you would find included in the collection.
Some of the most popular models in the market are listed as follows:
BCM 450: Office environments that have 30 to 250 employees will find that this is the perfect business solution for them. Unified messaging, internet access, computer telephony integration (CTI), IP networking, Intelligent contact center functionality and Meet-me conferencing are some of the attractive features of these Nortel BCM phones.
BCM 400: Features found in normal phones are part of this system. Also bundled in along with this are multimedia call center, unified messaging, telephony and IP and data routing. This model has been considered best for branch offices having a number of 90 IP users and small and medium businesses.
BCM 200: Telephony, IP routing, interactive voice response and multimedia system amongst others are some all-in-one features that this phone boasts of and hence, this system is designed for less than 90 users.
BCM 50: This particular Nortel BCM system includes contact centers, telephony, unified messaging and internet access in its primary feature list which can greatly enhance the performance of small to mid size businesses. Anywhere from 3 to 50 users can use this particular system so it’s the ideal communication solution if you are new to the market.
Having the right kind of communication is crucial to the success of a business. Especially in the scenario of a new business, a lot of effort has to be made for establishment of the right communication infrastructure. The Nortel BCM has become the preference of countless businesses when it comes to fulfilling their requirements in terms of infrastructure because these telephone systems are such that they can be operated conveniently and without any hassles. Furthermore, these telephone systems can provide you access to all kinds of analyzing data that you might need. A number of companies have chosen these systems nowadays.
For more information on the Nortel BCM, please visit our site.
Owning some of the best products in the world can come down to nothing at times if you do not have the required assistance. This is where Avaya Support is different than the others. You’ll get continuous assistance if you are looking to purchase or already own a product from Avaya. When you log on to the website to clear a certain doubt or have a grievance, you will be able to find what you are looking for pretty quickly. Avaya’s responsibility to quality and reliability does not end when a product is sold and this is quite obvious from the response of their support team. Be it online or telephonic, the company offers complete and comprehensive support for anyone who may need it.
One of the easiest ways to get access to support from Avaya is to call their support services. You can find all the Avaya Support and contact information on their webpage. If you are looking for phone numbers, they have a special section categorized according to your requirements. These categories include maintenance, escalation, manual service quotes, tech and part dispatch contacts, technical assistance and RMA status contacts etc. Once you select a specific category, you will have to find your contacts from the relevant country page. Doing this will give you the relevant phone numbers for the required support.
The telephonic support team is highly professional and knows how to get a job done. They are very polite and make every caller feel important. In fact, the support team at Avaya Support ensures that the caller’s grievance is cleared as soon as possible. They also maintain caller records etc. so if a caller has to follow up, they do not waste any time in searching for the information. All in all, they believe in giving callers a prompt and helpful replay as soon as possible.
On the other hand, if you are comfortable with looking for support online, Avaya has a great online support as well. They offer online help under the Self Service section of their webpage. Here, you can contact the administration directly. If you are looking to leave a request with Avaya Support you can do so easily on the website. Apart from this, you can order replacement of parts and check their status as well. The support section has a tool for global registration, of which you can become a member to avail of all these facilities conveniently. The website also provides information about the website and other contacts you may require for product support.
Most companies usually concentrate on making a great product so that it can sell. However, though they may succeed in doing so, providing good customer support cannot be left out. Ensuring customer satisfaction is as important as production, distribution or marketing of products. Our team at BroadConnect that handles all Avaya products and services understands this fact and tries to do its best through all Avaya Support. The high quality support coming from us is one of the largest contributing factors to our success in the sector. We understand business owners’ need for high quality and consistency and ensure that they get just that with great products and equally good support.
VoIP Services- The Features and Returns!
Like many other things that the internet has facilitated, communication has also been witness to a sea of change. The introduction of VoIP services has raised the standard of uninterrupted and effective communication in today’s world and this holds a lot of significance today. These services are the fastest of their kind and this has gained the trust and admiration of users all around the world. VoIP stands for Voice over Internet Protocol. This is a powerful service which has gained popularity for a lot of reasons which include the provision of unique features like call transferring, three-way calling, call waiting, call forwarding and call returning. These are just some of the calling options it boasts through which you can stay connected in all situations regardless of the distance between the parties. The simple navigation system and top calling features are all plus points.
Corporate ventures of many businesses have increased their productivity with the help of these VoIP services. A businessman needs to stay in contact with overseas customers as well and these services have enabled long distance calling at low costs. The greatest advantage of this service is that like local call rates, the international calling rates are really low and therefore this service can also be used by individuals for staying in touch with friends and family.
VoIP services are also beneficial because of another of their features through which, simultaneously, a number of people can be involved in a conversation simultaneously. This feature is referred to as three-way calling. Because numerous individuals can be involved in the conversation at the same time, it is considered to be highly innovative and a large number of users are attracted to the fact that a single call can be used for joining several people. In almost every country over the globe, the providers of these services can be found because of their rising popularity that is incited by the features.
Another factor to be noted about VoIP services is that users can reap a lot of benefits with them. First off, they are highly affordable and reasonably priced, keeping in mind both large and small scale businesses. People are willing to spend a great deal for availing these services because they have multiple facilities such as call forwarding, caller ID, voicemail and other analog services and all at a very reasonable monthly fee or nominal cost.
Another advantage of these services can be seen in terms of flexibility because initially a business might start out with one or two lines but may wish to expand later on. The installation process is extremely time consuming and complex in the traditional system not to mention the cost of adding new features and the experts that are needed, whereas there are no such complications with these services as they are neat and tidy. No longer do you need experts for installing them. All you need is a high-speed internet interface and the rest you can do on your own. But don’t worry. Even if experts might be needed, the job being simple, the charges are very less.
Thus, landlines cannot offer you the same features or affordability as VoIP services. For more information on VoIP service, please visit our website.